All credit card transactions will incur a surcharge and may change without prior notice.
All Visa, Mastercard, American Express, JCB or Union Pay credit card transactions will incur a 1.74% surcharge if payments are made via Agoda.
Bookings for December 31, requires prepayment. Additional terms and conditions may apply. Please contact the property for more information.
Guests must provide a valid photo identification (eg. passport, ID card, driver’s license, etc.) upon check-in. The name on the ID must match the name on the credit card.
The property does not accept cash. All charges must be settled by credit card.
The property requires a refundable security deposit for charges or damages during the stay. The amount depends on the length of stay and/or size of room booked. Please contact the property for more information.
UNACCOMPANIED MINORS & MANDATORY AGE REQUIREMENTS
You must be 18 years of age or over to book accommodation and register as the primary guest to stay at any of our hotels.
Any guests under the age of 18 are considered a minor and must be accompanied by a responsible adult who is a legal guardian or has parental rights and responsibilities for any guests under the age of 18 at all times throughout the booking duration. This includes within their hotel suite and recreational facilities such as the hotel pool, spa, sauna and gym.
If a person under the age of 18 years is located in a hotel suite or the recreational facilities and is not accompanied by a hotel registered adult over the age of 18, the property will contact the primary registered guest to determine why the unaccompanied minor has been left unsupervised within the hotel. If a legitimate response is not established, the property reserves the right to evict all directed guests immediately, with the total booking amount being forfeited.
When booking more than 10 rooms, different policies and additional supplements may apply. This policy is imposed by the property.
Wi-Fi/Internet access is available at the property at no additional charge.
"Car parking entry is located at the rear of the hotel building at 25-29 Cunningham Street, via a car lift access with height limit of 2.1m."
Please be advised that Hotel lifts are undergoing a state-of-the-art upgrade, expected to continue until September 2026. During this period, lift availability may be limited. We recommend allowing extra time for your journeys within the hotel. Thank you for your understanding and patience as we work to enhance your experience.
