At the time of check-in, self-declaration forms are to be filled by all guests, as per the guidelines of local authorities (as applicable)• A complete set of house rules will be shared via WhatsApp and/or email, prior to and on arrival, which must be strictly adhered while on the premises• Management reserves the rights of admission and refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rulesWe request you to please familiarize yourself with our new standard operating procedures and house rules, which are available at www.lemontreehotels.com/2019ncovc.aspx. Your cooperation is requested at this time.
For one child below 6 years of age, and/or one child between 6 and 12 years, the property will provide an extra bed on chargeable basis.Children above 6 years of age will be charged half the adult price for breakfast.Up to two children below the age of 6 years can stay on a complimentary basis, inclusive of breakfast, in the same roomFor two children above 6 years of age, an additional room must be booked.
Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
The property does not accept PAN cards as a valid ID proof of identity.
The property's processes and house rules have been re-defined to ensure the safety and wellbeing of all the guests as below:
• All guests are required to wear face masks in public areas and to sanitize or wash their hands frequently. Masks will be available for purchase at the front desk.
• Visitors will not be allowed on guest floors in order to maximize safety.
• Temperature checks will be conducted every time a guest, team member or vendor enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the details of the nearest hospital or healthcare facility.
• Guests are requested to download the Aarogya Setu mobile application for their and other's safety. Guests are advised not to visit containment zones.
• A complete set of house rules will be shared via WhatsApp and/or email, prior to and on arrival, which must be strictly adhered to while on the premises.
• Management reserves the rights of admission and refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules.
Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.
