Cancellation/prepayment
You'll be required to pay the fully refundable deposit for this property.
Age restriction
There is no age requirement for check-in
Important information
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
<p><b>Special check-in instructions</b><br/>This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.</p><p><b>Know Before You Go</b><br/><ul> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>This property advises that enhanced cleaning and guest safety measures are currently in place.</li><li>Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.</li><li>Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.</li><li>Contactless check-in and contactless check-out are available.</li><li>Enhanced food service safety measures are in place.</li><li>Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.</li><li>Each guestroom is kept vacant for a minimum of 48 hours between bookings.</li><li>This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).</li><li>This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).</li> </ul></p><p><b>Fees</b><br/><p>The following fees and deposits are charged by the property at time of service, check-in, or check-out. </p> <ul> <li>Airport shuttle fee: MXN 500 per person (one-way)</li> <li>Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)</li> </ul> <p>The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. </p></p><p><b>Mandatory Fees and Taxes</b><br/><p>You'll be asked to pay the following charges at the property:</p> <ul><li>A tax is imposed by the city: MXN 1.41 per accommodation, per night</li></ul> <p>We have included all charges provided to us by the property. </p></p>
Pets
Pets are not allowed.
Children and beds
Child policies
To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search.
Cot and extra bed policies
There are no cots and extra beds available at this property.
