Cancellation/prepayment
You'll be required to pay the fully refundable deposit for this property.
Age restriction
There is no age requirement for check-in
Important information
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
<ul> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li><li>Construction is underway at a neighboring building and there may be noise disturbance from the construction work. </li><li>This property advises that enhanced cleaning and guest safety measures are currently in place.</li><li>The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.</li><li>Personal protective equipment, including masks, will be available to guests.</li><li>Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.</li><li>Contactless check-in and contactless check-out are available.</li><li>Enhanced food service safety measures are in place.</li><li>Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.</li><li>This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).</li><li>This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).</li>
</ul> <ul> <li>Airport shuttle fee: USD 60 per vehicle (roundtrip, maximum occupancy 4)</li> </ul> <p>The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. </p>
Pets
Pets are not allowed.
Children and beds
Child policies
To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search.
Cot and extra bed policies
There are no cots and extra beds available at this property.
