Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

Representatives of the hotel inform guests about the upcoming redecoration of Lago Lounge bar, located in the main lobby of the hotel, opposite the reception. The works will take place from 25.02.2025 to 15.04.2025, and have been meticulously planned to ensure minimal impact on the experience of guests. During this period, while Lago Lounge and Mizuumi Sushi Lounge will be temporarily non-operational, guests are most welcome to enjoy a similar food and beverage experience at Gusto Bar. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees and deposits may not include tax and are subject to change. A tax is imposed by the city from 1 November to 31 March, EUR 1.00 per person, per night, up to 5 nights. A tax is imposed by the city from 1 April to 31 October, EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.