Availability
Facilities
Security guard
Express check-in/check-out
Outdoor furniture
Ticket assistance
Garden
24-hour reception
Smoke-free property
Currency exchange
Smoking areas
Need-to-know information
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Age restriction
There is no age requirement for check-in
Important information
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger are not permitted at this adults-only property. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.