Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. 24 hours reception. Guests over 11 years old are subject to a city tax. Visitors arriving to Florence by car should be aware that the hotel is located within a paid-access Limited Zone Area. In accordance with new regulations, from December 1st 2011, the City of Florence will require the payment of a EUR 1.00 access fee payable to the Hotel, for every single access by car into the city centre of Florence. Once inside the Limited Zone Area, guests have two hours time to reach the Hotel. The Hotel is accessible by car and upon your arrival the hotel will arrange for your number plate to be registered on the website of the City of Florence. Guests who take longer than two hours to arrive at the hotel will be subject to a penalty charge, which cannot be appealed. Reservation for museums, excursions and shuttle service from/to airport/train station is possible. Free Wi-Fi is available in all areas of the hotel. Car parking with valet service is available at an additional charge. Airport transfer is available at an additional charge of EUR 42.00 for 2 persons per way and EUR 59.00 for 3 persons or more per way. Hotel will ask for number of credit card for guarantee upon check-in.