Cancellation/prepayment
You'll be required to pay the fully refundable deposit for this property.
Age restriction
There is no age requirement for check-in
Important information
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
The front desk is open until 23:00.
The hotel only allows guests over 16 years of age.
If the guests will arrive after 11:00 PM, they should notify the hotel in advance and receive check-in instructions. Contact information is provided in the booking confirmation.
Pool access available from 8:00 AM to 6:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on February 14.
No pets and no service animals are allowed at this property.
Fee for cooked-to-order breakfast: approximately MXN 150.00 – MXN 500.00 per person.
Pets
Pets are not allowed.
Children and beds
Child policies
To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search.
Cot and extra bed policies
There are no cots and extra beds available at this property.
