Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

Additional transaction fees may apply for local residents. Guests may also be subject to additional taxes, which may vary by city and hotel. Information about the fees charged must be clarified with the accommodation facility. The guest should provide a vaccination certificate for COVID-19 to check in. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Windsor Copa Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the half board package only includes the dishes on the Executive Menu. Other dishes from the hotel's full menu should be considered outside the package. Please note that payment in installments is available only for credit cards issued in Brazil. Please note that payment in installments is not available for extra charges. This property only accepts debit cards issued in Brazil. It does not accept foreign debit cards, nor cheques. Please note that according to the Brazilian Federal Law 8.069/1990 minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents, and presented along with notarised copies of their IDs. All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. In the case of a minor accompanied by only one of the parents, it is necessary to present a notarised authorisation signed by the absent parent, along with a notarised copy of that parent's ID.