Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that there is an additional daily fee to use the beachfront cabins. This fee can be used towards the cost of food and drinks ordered in the cabin. Property does not accept debit card for payments on bookings. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Children up to 11 years of age stay free of charge when booking a room without meal plan (European Plan). Children from 4 to 11 years pay extra charge when booking offer with Breakfast Included. Please contact the property. Please note that bed configuration preferences cannot be guaranteed and are subject to availability upon arrival. Please note that the palapa's are currently out of service. Please contact the property for details. Reservations of 7 rooms or more must be prepaid with 50% of its total cost and liquidated one week before arrival. Please note that due to renovations, the Sunset restaurant and the Infinity pool are and will remain closed until March 10. The access to the Infinity pool has a cost of $500.00 mxn per person, which will be refundable in Food and Drinks. Access to the beach cabins has an extra cost.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.