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Hard Rock Hotel Cancun - All Inclusive
Endless entertainment, activities and relaxation await guests at this exceptional oceanfront all-inclusive resort, located in Cancun's Hotel Zone and offering first-class accommodations, complete with...Read more
Overview

Luxurious Retreat
Availability
Cancellation policy
Free cancellation:
Cancel by to receive a full refund.
Late cancellation or no-show:
Cancellations made after , or failure to check in, will result in a charge of $150
Non-refundable rate:
If booked under a non-refundable rate, this reservation is not eligible for a refund under any circumstances.
Facilities
Pets allowed
Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Allergy-free room
Air conditioning
Designated smoking area
Minimarket on site
WiFi available in all areas
Facilities
General
Pets allowed
Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Allergy-free room
Air conditioning
Designated smoking area
Minimarket on site
WiFi available in all areas
Activities
Tennis court
Fitness centre
Golf course (within 3 km)
Games room
Spa and wellness centre
Massage
Billiards
Table tennis
Karaoke
Hot tub/Jacuzzi
Private beach area
Entertainment staff
Kids' club
Beachfront
Evening entertainment
Tennis equipment
Beauty Services
Facial treatments
Waxing services
Make up services
Hair treatments
Manicure
Pedicure
Hair cut
Hair colouring
Hair styling
Body treatments
Body wrap
Spa facilities
Spa lounge/relaxation area
Spa/wellness packages
Back massage
Neck massage
Couples massage
Full body massage
Fitness
Yoga classes
Fitness/spa locker rooms
Beach
Live music/performance
Live sport events (broadcast)
Services
Room service
Meeting/banquet facilities
24-hour front desk
Airport shuttle
Babysitting/child services
Laundry
Dry cleaning
Barber/beauty shop
Ironing service
Express check-in/check-out
Valet parking
Currency exchange
Tour desk
Luggage storage
ATM/cash machine on site
Concierge service
Shuttle service (additional charge)
Trouser press
Airport shuttle (additional charge)
Lockers
Daily housekeeping
Pet bowls
Shuttle service
Food & Drink
Restaurant
Bar
Breakfast in the room
Snack bar
Kid meals
Kid-friendly buffet
Wine/champagne
Fruits
Coffee house on site
Internet
Internet services
WiFi
Free WiFi
Outdoors
Garden
Outdoor pool
Sun terrace
Outdoor pool (all year)
Outdoor furniture
Parking
Parking
Free parking
Parking on site
Private parking
Accessible parking
Accessibility
Wheelchair accessible
Toilet with grab rails
Higher level toilet
Pool and wellness
Infinity pool
Pool with view
Pool bar
Shallow end
Sun loungers or beach chairs
Sun umbrellas
Fence around pool
Kids' pool
Swimming pool
Swimming Pool
Transport
Airport pick up
Airport drop off
Reception services
Invoice provided
Entertainment and family services
Indoor play area
Kids' outdoor play equipment
Safety & security
24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
First aid kit available
Access to health care professionals
Physical distancing
Cashless payment available
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
Food can be delivered to guest accommodation
All plates, cutlery, glasses and other tableware have been sanitized
Delivered food is securely covered
Need-to-know information
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Age restriction
The minimum age for check-in is 18
Important information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the Family Room at this hotel is only available for people travelling with children. Infants from 0-3 years old are free All children from 4 to 17 years old extra charges apply When travelling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation. Zen restaurant will be temporarily closed for renovation until November 30th, 2024Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Need-to-know information
Check-in
From 15:00
Check-out
Until 12:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Age restriction
The minimum age for check-in is 18
Important information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the Family Room at this hotel is only available for people travelling with children. Infants from 0-3 years old are free All children from 4 to 17 years old extra charges apply When travelling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation. Zen restaurant will be temporarily closed for renovation until November 30th, 2024Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.
Pets
Pets are allowed. Charges may be applicable.
Children and beds
Child policies
To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search.
Cot and extra bed policies
There are no cots and extra beds available at this property.