Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that for rates that do not have breakfast included, the indicated breakfast price is informative and subject to change without previous notice. Please note that children from 6 to 12 years old have an extra supplement of $ 1,250 MXN in all-inclusive reservations. Children over 12 years old are considered as an extra person. Supplements may apply. Property does not accept debit card for payments on bookings. Please note the resort fee includes: - WiFi Internet (Up to four devices per room) - Parking (one vehicle per room) - GYM access - Access to Teens Club and Kids Club - Local, 01 800's and national calls. Please note that only one pet up to 9 kilos is allowed per room and has an extra charge of $ 999.00 MXN per night (tax included). Request is necessary, please contact the property in advance. Pets can not be left unattended in the room. Your pet is not allowed in restaurants, bars, pool areas, spa, gym or other area indicated by hotel staff and should always be subject to a leash or container. You are responsible for all damages that your pet may cause and must sign a disclaimer of responsibility for pet lodging upon arrival. For more information please contact the property directly. There are 6 exclusive restaurants available offering Mexican, Mediterranean and Italian cuisine, seafood dishes, and a steakhouse. Guests also enjoy 2 poolside bars serving a wide variety of cocktail. • No Show or unused reservations that are not canceled timely will be non-refundable. • The deposit for reservation of the palapa, creditable in food and beverages, is exclusive to this effect, non-refundable and not applicable as deposit for towel service and gratuity (which will be done separately if required) or in some other area. Sol Imperial Spa, located in Palacio Mundo Imperial, offers spa services, the team of Balinese therapists offer massages such as 4-hand massage, lymph-draining massage, massage with hot shells and bamboo. Hours: Sunday to Wednesday 10:00 to 20:00 hrs Thursday to Saturday 9:00 to 21:00 hrs. Hours may vary depending on the occupation. See schedules. Interhotel transportation, please inquire times directly at the property. Please note that All inclusive rates only offer Breakfast, Lunch and Dinner in selected restaurants during your stay and open bar of select alcoholic brands from 11:00 am to 23:00 pm (only for 18+ years old guests). Benefits of the package expire at noon of the day of check out. In room dinning delivery fee of $200.00. Gourmet Shop, medical and laundry services, dry cleaning, spa, store purchases, and kids club meals are not included. Room service has an extra fee of 200 MXN. Please note that All-Inclusive rates only include breakfast, lunch and dinner at some of our restaurants during the stay. All-inclusive benefits expire on the departure date at noon. Only certain alcoholic beverages are included from 11:00 am to 11:00 pm (+18 years).Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.