Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

For any bookings made by persons below the age of 21, the hotel check in is not allowed and no booking refunds will be made. Please note that all guests must present valid IDs upon check-in. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Please note that the dress code for guests at check in is smart casual. Please contact the hotel for more information. Please note that a valid credit card is required to guarantee the reservation which will be pre-authorised at the time of booking. Please note that only the suites can accommodate extra beds. This is available for an extra fee. Personal supplies of food & beverage may not be brought or ordered into the hotel. Stays booked on 31 December 2025 are subject to a mandatory New Year’s Eve Gala dinner priced at AED 5,000 per adult and 2,500 per child which is charged in addition to the room rate.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.