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Hotel Sur Bacalar
Hotel Sur Bacalar has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 4-star hotel offers a concierge service and a tour desk. The accommodation features a 24-hour front desk, airport transfers, room service and free W...Read more
Overview

Tropical Paradise
Availability

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Cancellation policy
Free cancellation:
Cancel by to receive a full refund.
Late cancellation or no-show:
Cancellations made after , or failure to check in, will result in a charge of $150
Non-refundable rate:
If booked under a non-refundable rate, this reservation is not eligible for a refund under any circumstances.
Facilities
Pets allowed
Non-smoking rooms
Family rooms
Heating
Allergy-free room
Non-smoking throughout
Air conditioning
Designated smoking area
Facilities
General
Pets allowed
Non-smoking rooms
Family rooms
Heating
Allergy-free room
Non-smoking throughout
Air conditioning
Designated smoking area
Activities
Spa and wellness centre
Massage
Back massage
Neck massage
Foot massage
Couples massage
Head massage
Hand massage
Full body massage
Themed dinner nights
Live sport events (broadcast)
Services
Room service
24-hour front desk
Airport shuttle
Express check-in/check-out
Car hire
Tour desk
Luggage storage
Concierge service
Private check-in/check-out
Shuttle service (additional charge)
Airport shuttle (additional charge)
Shuttle service
Food & Drink
Restaurant
Bar
Internet
Internet services
WiFi
Free WiFi
Outdoors
Garden
Outdoor pool
Outdoor pool (all year)
Outdoor furniture
Parking
Parking
Free parking
Private parking
Parking garage
Pool and wellness
Plunge pool
Swimming pool
Swimming Pool
Transport
Airport pick up
Airport drop off
Reception services
Invoice provided
Safety & security
24-hour security
Smoke alarms
CCTV outside property
Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available
Physical distancing
Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Mobile app for room service
Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
Physical distancing in dining areas
Food can be delivered to guest accommodation
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers
Delivered food is securely covered
Need-to-know information
Check-in
15:00 - 23:00
Check-out
10:00 - 12:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Age restriction
The minimum age for check-in is 18
Important information
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Need-to-know information
Check-in
15:00 - 23:00
Check-out
10:00 - 12:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Age restriction
The minimum age for check-in is 18
Important information
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Pets
Pets are allowed. Charges may be applicable.
Children and beds
Child policies
To see correct prices and occupancy information, please make sure you have added the correct number of children and their ages in your search.
Cot and extra bed policies
There are no cots and extra beds available at this property.