Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

Children over 15 years of age are subject to city tax. Please note that the full reservation amount will be charged upon arrival. Please inform Sarrazola House in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Bookings for more than 10 people or 10 rooms, different policies will be applied. Reservations from guests under 16 years old who stay alone are not accepted, even with authorization from their legal guardian. Adults accompanied by minors must present authorization signed by the minor's legal guardian, if they are not the father or mother. For group bookings (only subject to availability and special conditions): Groups in which the participants are minors, the person responsible for the group must sign a declaration, under oath, guaranteeing that they have authorization from the legal guardians of all minors in the group to stay in the unit. It is not mandatory to have adults in the rooms, but minors cannot book rooms or dorms without a private bathroom. The use of shared bathrooms by minors is not recommended.