Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please let Luxe on Kensington know your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. If you expect to arrive outside reception opening hours, please inform Luxe on Kensington in advance, using the contact details found on the booking confirmation. Please note that there is a 2% charge when you pay with a Visa or Mastercard credit card, and a 4% charge when you pay with an American Express credit card. Please note that all inclusive packages include a bottle of sparkling wine, a box of chocolates and a head, neck and shoulder massage per person. The package also includes late or early check-in/out. Please inform the property in advance of your arrival time, using the contact details found on the booking confirmation. Please provide your mobile phone number and email address during booking. Please note that this property is strictly non-smoking. If evidence of smoking is found in the rooms, an additional cleaning fee may apply. For further information please contact the property in advance, using the contact details found on the booking confirmation. Quiet hours are between 9 pm and 7 am.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise.