Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that the hotel will undergo periodic inspections of power receiving equipment based on the Electricity Business Law on the following dates/times: 10/01/2024, 12:00-15:00. 11/01/2024, 16:00-18:00. During this period, there will be a power outage in the facility. Service suspension due to power outage TV, Blu-ray/DVD/CD player Internet connection (LAN / Wi-Fi) Telephone (landline/mobile phone) * Landline telephones can be used in restrooms (external calls possible) In-room lighting, in-room electrical outlets Electric curtains, washlet air conditioning 10/01/2024-11/1/2024, 24:00 -05:00 Service suspension due to power outage Telephone (mobile phone) * Landline phones can be used in the guest rooms and restrooms (external calls possible) Fitness room (5th floor) Please note that during the above hours, there may be some malfunctions such as opening and closing of curtains. In addition, due to the power outage, the business hours of the following stores have changed. Royal Bar (1F), The Palace Lounge (1F), Lounge Bar Prive (6F) Wednesday, January 10, 2024 10:30 pm L.O. (11:00 pm Close) In-room dining ~Wednesday, January 10, 2024 11:00 pm L.O. It will no longer be available from midnight – 7:00 am on Thursday, January 11, 2024. Please note that the hotel will undergo a complete water change due to legal inspection on the following dates/times: 15/1/2023 - 16/1/2023, close all day. During this period, we will be suspending the use of the pool in Evian Spa Tokyo (5th floor). *We will resume operations from 6:30 am on Wednesday, January 17th. *During the above period, the following facilities and services will be open. - Fitness room - Hot bath facilities (men and women) - treatment Monday, August 19th and Tuesday, August 20th, 2024 Notice of temporary closure of the restaurant and bar on the 1st floor Due to maintenance of the restaurant, lounge, and bar on the first floor of the hotel, the following stores will be temporarily closed. We apologize for any inconvenience this may cause and appreciate your understanding. Target stores/date and time Grand kitchen (1F) Monday, August 19, 2024 Closed all day Closed until 11:30 am on Tuesday, August 20, 2024 * We will be open for lunch (11:30 am) on Tuesday, August 20th. The Palace Lounge (1F), Royal Bar (1F) Monday, August 19, 2024 Closed all day *We will be open as usual on August 20th (Tuesday). Breakfast information during the closure period Breakfast will be temporarily open on Monday, August 19th and Tuesday, August 20th, 2024 as follows. Location: Banquet Hall Yamabuki (4F) Offer time: 7:00 am – 10:30 am L.O. (11:00 am Close) *Breakfast at Yamabuki is reserved for hotel guests only. inquiry Grand Kitchen Tel: 03-3211-5236 (10:00 am – 10:00 pm) The Palace Lounge Tel: 03-3211-5309 (11:00 am – midnight) Royal Bar Tel: 03-3211-5318 (11:00 am – midnight) TEMPORARY CLOSURE OF MEN’S DRY SAUNA FOR MAY 8-10, 2024 Kindly be advised that the men’s dry sauna at evian SPA TOKYO (5F) will be closed from May 8 (Wed.) through May 10 (Fri.) due to maintenance work. [Dates & Hours] May 8 (Wed.) & 9 (Thu.), 2024: Closed throughout the day May 10 (Fri.), 2024: Closed until 12:00 noon *Scheduled to re-open at 12:00 noon on May 10. Access to the Fitness Center, the women’s marble sauna, the men’s hot reclining bath and cold plunge pool will not be affected, and evian SPA TOKYO will also be open and operating during this period.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. An accommodation tax per person per night is not included in the price and needs to be paid at the property. Bar is closed from 2024-08-19 until 2024-08-18