Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. JA Resorts & Hotels will send payment link on registered email address depending on the cancellation policy of the booking, to fill in the credit card details for advance payment. Guests are requested to validate their credit card and make payment through payment link received from the hotel. Please be informed that the water park has height restrictions for children for safety purposes. Minimum height 100cm. All children between 100cm – 120cm must be supervised by an adult. Please note that outside food and drinks are strictly not permitted within JA The Resort premises, with the only exception of baby food. Please inform the property in advance of your expected arrival time. You can use the Special Requests box when booking or contact the property directly with the contact details provided in your confirmation. Please note that all Special Requests are subject to availability and additional charges may apply. New Year’s Eve rate is inclusive of mandatory gala dinner for selected occupancy. Any additional Adult or Child will be charged separately upon check in. X-MAS rate is inclusive of mandatory gala dinner for selected occupancy. Any additional Adult or Child will be charged separately upon check-in. As part of our festive celebrations, the following dining experiences are compulsory for all guests: Christmas Eve Dinner – 24th December AED 368 per adult (12 years and above) | AED 184 per child (6 – 11.99 years) Christmas Brunch – 25th December AED 368 per adult (12 years and above) | AED 184 per child (6 – 11.99 years) New Year's Eve Dinner – 31st December AED 1709 per adult (12 years and above) | AED 855 per child (6 – 11.99 years) These charges will be payable at the property upon arrival.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.