Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

The full amount of the reservation must be paid at check-in. Please note the spa facilities are available to guests 18 years and older. An additional hot spring tax of 150 yen per adult is required at hotel reception. Please note, for existing beds only 1 child 12 years and under is accepted per bed, per adult. Please note that breakfast for children staying in an existing bed are not included in rates with breakfast. As of 01 April 2019, this property will become a non-smoking property. [Notice from the hotel] We apologize for any inconvenience this may cause and ask for your understanding. ■Notice of "Spa" closure due to legal equipment inspection in 2025 The 22nd floor Sky Resort Spa "Plau Blanc", hair salon "Ballier Non-Damage Salon" and "Aesthetic Salon Socie" will be closed all day as follows. ・Closed (all day, including morning bath): Wednesday, May 7, 2025 ・Only early morning bathing is suspended: May 8, 2025 (Thursday) ■Information on external wall construction schedule for 2025 We would make consideration to ensure that our customers are not disturbed. Thank you for your understanding. ・Construction location: Hotel exterior wall ・Construction period and time: Scheduled for April 1st (Tuesday) to October 31st (Friday), 9:00 to 17:00, excluding Golden Week and Obon periods. *Workers move gondolas up and down to perform repair work. *Construction noise may occur. *This event may be cancelled due to weather conditions. ■Revision of breakfast prices from April 1, 2025 restaurant ・Restaurant & Bar “SKY J” After revision: 3,500 yen per person / 2,000 yen for elementary school students (free for preschoolers) ・Sky Restaurant “Tancho” After revision Japanese set meal/seafood bowl 3,500 yen each WiFi maintenance work will be carried out from 26/11/2024 02:00 to 26/11/2024 / 04:30.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Spa/wellness centre is closed from 2023-05-11 until 2023-05-08 Spa/wellness centre is closed from 2025-05-07 until 2025-05-07 Sauna is closed from 2020-05-11 until 2020-05-11 Sauna is closed from 2025-05-07 until 2025-05-07