Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that there is a 1% charge when you pay with a Visa or Mastercard credit card and a 2.75% charge when you pay with an American Express or Diners Club credit card. Guests over 16 years of age must provide proof of full Coronavirus (Covid-19) vaccination upon entry. From the 5 February 2024 onwards, Paradise Resort will be undergoing an exciting new development. A brand new, adults only Pool Area will be under construction, with expected completion, late to mid 2024. We will also be undertaking renovation of 48 rooms throughout this period. During this time, whilst we are dedicated to minimising the impact to our customers, we would like to advise that some rooms will be facing the construction area and there may be noise. We will be working with tradesman daily and will endeavour to keep all major works between 8am-5pm, monday-friday. We expect all existing pool, waterpark, bar & restaurant facilities to be fully operational over this time, as well as our fun filled activities and entertainment program.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.