Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that the credit card used for booking and a valid photo ID with the same name must be presented upon check-in, otherwise the property might reject the booking or request that full payment is settled immediately with an alternative payment method. Please be informed that Bali island celebrates Nyepi (Silent) Day each year on the following dates: 29 March 2025 and 19 March 2026. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. AYANA Bali is excited to announce renovations in 2024-25, aimed at enhancing our rooms and villas (Sept-Dec 2024) and ballroom amenities (from Apr 2025). The tranquility and enjoyment of our guests always remain our top priority. The renovations will take place away from guest rooms, allowing you to fully relax and enjoy your stay with us with minimal disruptions. Thank you for your understanding as we work to enhance your future experiences at AYANA Bali. Please input a reservation name based on your passport or ID card.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.