Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Additional fees apply for meals for children sleeping in existing beds who are 4-12 years when booking with meal-inclusive rate. Please note that the use of the fitness centre and/or associated facilities may be chargeable. Usage of gym and pool facilities are complimentary for guests staying in the Swiss Advantage Room, Swiss Select Room and Executive Room or Suite. Guests staying in the Executive Room or Suite also have complimentary access to the hot tub, sauna and public baths. Children below 6 years old are not permitted to use the fitness facilities. Children under the age of 16 must be accompanied by an adult in the pool & spa. Usage fee will apply to both the child and the adult. Open daily from 06:30-22:00. (Opening hours of pool & spa for children under 16 years: 09:00-18:00) Guests under the influence of alcohol may not be permitted to use the property’s pools or other facilities. From Nankai Railway’s Namba Station, guests can take the direct escalators from the 3rd floor ticketing gate. From Namba Station (Subway/JR/Hanshin/Kintetsu Line), the closest exit is Exit 4 and 5. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.An accommodation tax per person per night is not included in the price and needs to be paid at the property. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.