Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

■<Information on partial guest room renovation> Thank you for your continued patronage of Hotel Chinzan-so Tokyo. We would like to inform you that we will be renovating some of our guest rooms in order to make them more comfortable for our guests. We apologize for any inconvenience this may cause to our guests. Noise is expected to be generated during the following periods and times. We appreciate your understanding and cooperation. Construction period: Tuesday, April 2, 2024 - Friday, July 19, 2024 Construction hours: 10:00 a.m. - 6:00 p.m. <Deposit> A deposit via PayPal for non-refundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be cancelled. <Spa Access> Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness centre. <Regular maintenance of the Spa announcement> We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance. The maintenance will be held on the following dates. ・From Monday, September 2, 2024 to Friday, September 6, 2024 ・From Monday, March 3, 2025 to Friday, March 7, 2025 The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods. The swimming pool, dry sauna, Jet bath and steam sauna will be closed.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. An accommodation tax per person per night is not included in the price and needs to be paid at the property.