Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that a daily resort fee is excluded from the room rate and includes: • Basic In-room WiFi on unlimited devices • A discount at hotel restaurants and lounge (not valid at Tropics Pool Bar & Grill or toward banquet events, does not include alcohol) • 24-hour access to the fitness center • Daily Recreational activities and equipment rentals (Lazy river, Splash Zone, basketball, volleyball) • A discount on eforea spa services & retail • A discount on poolside cabana rentals • 2 Daily I-Ride Trolley Passes • Unlimited local, toll free & domestic long distance calls The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. Pool towels must be returned before leaving the pool area. All hotel guests must wear shoes and proper attire, including swimsuit cover-ups, in all public areas throughout the hotel.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.