Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Pool access available from 8:00 AM to 8:00 PM. Fee for continental breakfast: approximately MXN 100–180 for adults, and MXN 80–150 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.