Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Guarantee Policy: Full amount of stay is payable in advance by credit card at booking time. The credit card used for booking must be presented at reception upon the client's arrival. Cancellation Policy: The amount due is not refundable even if the booking is cancelled or modified. Special requirements: The hotel reserves the right to use the credit card provided at the time of the booking, solely for the booking payment. Our hotel team will contact you in case of any validation required. Special information 2: A minimum length of 3 nights stay is required for A la carte usage and arrival date dining is at Turquoise all-day-dining restaurant. Special information 3: New Year's Eve dinner is compulsory, rates on 31 December include the Gala Dinner Supplement of AED 2,250 Per Adults. Extra guest & children prices will be charged upon check-in. Child: 03 - 11.99 Yrs AED 1,125/child, below 03 Yrs/complementary. Check-in Policy: The room is available from 15:00. Check-out Policy: The room must be vacated by 12:00 at the latest. Children Policy: All-inclusive accommodation is free for 1 child up to 12 years in Deluxe & Premium Rooms and 2 children up to 12 years in Suites & Villas. Special term for children: Children 12 years old and above are considered adults and will be charged an additional AED400 per night. Members rate conditions: The member rate is only available to members of ALL. Please refer to the Terms and Conditions of Membership for complete details.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.