Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that 50% of the total amount of the reservation must be paid in advance. Once a booking has been made, the hotel will contact the guest directly to arrange payment by bank transfer or PayPal.The payment fees of PayPal and banks are not included. For bookings of 1 night, the full amount must be paid in advance. There are no banks or cash machines on Holbox Island. Please ensure that you have enough cash for the duration of your stay. Please note that bicycle rental and transfers from Cancun Airport can be arranged at an extra cost. These services must be requested in advance, by emailing the contact email address found on the booking confirmation.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.