Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that, a compulsory New Year's Eve Supplement will apply for all bookings staying through 31 December. Supplement is not included in the room rates. Kindly contact the resort in advance otherwise, guest will be charged directly upon arrival. Room availability and rates are for individual bookings only. Bookings above 5 rooms will not be accepted as they will be considered a group. Therefore please contact One&Only The Palm directly for any group inquiries. A valid credit card guarantee is required at time of booking and must be presented by the card holder upon check-in, accompanied by passport or ID verification. The name on the credit card used for the booking should correspond to the guest staying at the property. One&Only The Palm does not accept third party payments.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.