Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Emotional Support Dog, Conditions: ●Additional cost per night: $990.00 MXN plus taxes, per room. The rate includes accommodation for the emotional support pet and special cleaning. ●Only 1 small or medium-sized emotional support pet weighing up to 20 kg/44 lb is allowed. ●The guest must present a medical certificate issued by a mental health specialist with a seal and professional license, valid up to 12 months prior to the check-in date. ●The emotional support pet must always wear a harness, vest or leash, and remain in permitted areas: the room, walking areas, and areas designated by the hotel. ●The emotional support dog is not allowed in restricted areas. ●The guest will be responsible for the behavior of their emotional support pet and agrees to pay for any damages or harm caused to another guest, employee or customer in their personal space or to the hotel's facilities and/or furniture.