Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

For security reasons, please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in. Please note that third party payments must be arranged directly with the property in advance. Hotel facilities opening hours or availability. Windsong Restaurant – temporary close from May 22nd to November 15th 2024, we are excited to announce that we will be upgrading our all-day dining restaurant, Windsong, to enhance your dining experience at our resort. We apologize for any inconvenience this may cause. During this period, we will be happy to serve a full breakfast buffet at our Thavorn Palm hall from 6 am to 10:30 am. Thank you for your understanding and we look forward to showcasing our improved dining facilities upon completion. Ciao Pizza & Grill Restaurant – open for lunch and dinner 11.00 am - 10.30 pm (last order at 10.00 pm) Ciao Wine Bar & Store – open from 11.00 am to 10.30 pm Coffee Talk Café Karon Phuket – open from 10.00 am to 9.00 pm Sweet Talk – Ice Cream and Dessert Shop – open from 10.00 am to 9.00 pm Blue Heaven Pool Bar – open from 10.00 am to 7.00 pm Beach Pool Bar – open from 10.00 am to 7.00 pm Chaba Swim-up Pool Bar – open for light snacks & drinks from 10.00 to 7.00 pm Swimming Pool: Blue Heaven Pool (temporary close 1st-30th September 2024), Chaba Pool and Paradise Pool – open from 7.00 am to 7.00 pm Water Slide – open daily from 11.00 am to 6.00 pm (temporary close 1st-30th September 2024 we are excited to announce that we will be upgrading our waterslide to enhance a better experience at our resort. We apologize for any inconvenience this may cause from 1-30 September 2024. Thank you for your understanding and we look forward to showcasing our improved facilities upon completion. ) In-room Dining (Room Service) – available from 11.00 am – 10.00 pm Animal Village – animals petting and feeding, available from 11.00 am – 12.00 am & 4.00 pm – 5.00 pm Kids Room – partially open with kids toys from 10:00 am - 7:00 pm. Please advise that this room currently does not have a baby sitter or supervising staff. Parents are responsible for the well-being of their child at all times.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.