Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Please note that some events are held on Mamitas Beach Club and Martina throught the year, which may cause guests to hear loud music all around the property and Playa del Carmen. . Please note that this property has a hurricane policy. The property will contact you to provide the full information. Please note that the price for half-board does not include drinks. Please note that small breed dogs no larger than 20 pounds are accepted with a charge of $30.25 USD per night; maximum one dog per room and only on ground floors. Please note there's an extra fee for additional guest of 150 USD per night. Please note this property has a service fee of 15 USD per person/ per night booking all inclusive service only. Please note that a Gala Dinner on December 24th and December 31st will be included in the rate, with an obligatory supplement of USD $120 per person above 12 years and $60 USD per child 5-11 years old, this payment is direct in the property upon arrival. Please note due to The DJ Festivals held at nearby properties guests may hear music on occasion from November to final December all years.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.