Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Check in time is at 15:00 and check out time is at 12:00. For early arrivals resort recommends booking the room for the night prior to guarantee immediate access. For late departures, resort suggests reserving an additional night to guarantee access to your room until you depart. If you choose not to, guests have access to the Arrival & Departure Lounge located off the resort's lobby, overlooking the ocean, plus televisions and shower facilities to freshen up. There is a complimentary children's program for ages 5 to 12 years old. Children 4 and under eat free with a paying adult. All reservations must be guaranteed by a major credit card, subject to deposit requirements at time of booking. Cancellations must be received 21 days prior to the expected day of arrival for all rooms (30 day cancellation for suites apply). If cancellation is not received prior to this date, resort will retain full deposit. Please check deposit requirements and cancellation policies at time of booking. In compliance with Hawaii State Law, this is a smoke-free hotel. Smoking is prohibited in guest rooms, lanais and public areas such as restaurants, lounges, pool deck and lawns. Designated smoking areas are available throughout the property. - Transportation: Luxury Car or SUV Transfers The resort can arrange transfers to and from the airport for you. Fees apply for use of a spacious Lincoln Navigator seating 4 people or a Mercedes Benz sedan seating 2 people. Helicopter Transfers For a scenic, extra-quick transfer to and from airport, guests may arrange a helicopter ride that will take just 10 minutes from the airport to Ko Olina resort's helipad. - Contact resort reservations or the resort concierge for more information, directions and arrangements.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.