Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that if you would like to secure/update your room to next category, surcharges are applicable. Third party credit cards are not accepted for payments. Credit card used for payment in advance must be presented upon check for verification. Please note that if you would like to secure/update your room to the next category, surcharges are applicable. No extra bed or a rollaway bed is available at Lexis Suites Penang. Third-party credit cards are not accepted for payments. A credit card used for payment in advance must be presented upon a check for verification. Please be aware that all of our activities are fee-based. Please contact our team for clarification of the charges and further assistance.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.