Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

The minimum age for check-in is 18

Important information

Hostel Policy - We only accept a government ID as valid identification proof. No local IDs shall be accepted at the time of check-in. - Please note that the property strictly DO NOT allow a group of more than 8 people. In case of a group of 4 or more, you might be purposefully allotted different dorm rooms. Further, if the group behaviour is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds. - Drugs and any substance abuse is strictly banned inside and around the property. - Alcohol consumption is strictly prohibited in and around the property premises. Covid Policy - At the time of check-in, all guests are required to present a negative RT-PCR report not older than 72 hours, or a vaccination certificate (either single or double dose).Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.