Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

A cleaning tax is not included in the reservation price and is payable separately at the hotel. Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. Special check-in instructionsThis property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.Know Before You Go All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Hot springs access available from 5:30 AM to midnight.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. This property allows pets in specific rooms only. Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. A car is not required for transportation to and from this property. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). Fees Airport shuttle fee: EUR 50 per person (one-way)Airport shuttle fee per child: EUR 45.00 (one-way), (from 2 to 18 years old) Crib (infant bed) fee: EUR 5.0 per nightRollaway bed fee: EUR 20.0 per nightHosted evening meal: EUR 25 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and TaxesYou'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 31 March, EUR 1.00 per person, per night A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per person, per night We have included all charges provided to us by the property.