Cancellation/prepayment

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

Age restriction

There is no age requirement for check-in

Important information

Please note that a surcharge may apply for UAE residents upon arrival. Mandatory gala dinner fees may apply at UAE hotels. Guests should contact the hotel directly for more information. Wild Wadi Water Park is closed to Jumeirah Zabeel Saray guests until further notice due to delays in completion of the annual maintenance. The city tax rate is per bedroom. For a 2-bedroom room the city tax rate is AED 40.00 per room per night, for a 3-bedroom room the city tax rate is AED 60.00 per room per night, and for a 4-bedroom room the city tax rate is AED 80.00 per room per night. A tourist fee of AED 100.00 per night is charged for stays in the villas. The deposit amount in this case is AED 1000.00. Children over the age of 12 is considered an adult. Jumeirah Zabeel Saray will discontinue to offer complimentary shuttle bus service starting 1st July 2023 until further notice to the following destinations: Jumeirah Beach Hotel, Madinat Jumeirah and Mall of the Emirate. New Year's Eve 31 December Gala Dinner per adult: AED 1750.00. New Year's Eve 31 December Gala Dinner per child: AED 875.00 (from 5 to 11 years old). Any documents regarding covid-19 is not required.